Customer Contact Communications Associate – Voice

About the role

As a Customer Contact Communications Associate – Voice, you will join Accenture’s Customer Support vertical to handle inbound and outbound customer interactions across voice, email, and chat channels. You will resolve queries, manage escalations, and ensure complaints are closed within defined service level agreements.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat, providing accurate and timely solutions.
• Handle escalations and dissatisfied customers, delivering appropriate resolutions.
• Close faults and complaints within SLA targets.
• Follow established guidelines and precedents to solve routine problems.
• Collaborate with team members and supervisors, adhering to rotational shift schedules as required.

Required profile

• Agile learner with the ability to quickly grasp new processes.
• Strong teamwork and collaboration skills.
• Excellent written and verbal communication.
• Adaptable, flexible, and able to work in a fast‑paced environment.

Required skills

What we offer

• Opportunity to work for a global professional services leader.
• Exposure to omnichannel customer communication practices.
• Professional development and growth within Accenture.