Customer Contact Communications Associate – Voice

About the role

Accenture is seeking a Customer Contact Communications Associate focused on voice interactions. You will join the Customer Support vertical to manage and resolve customer queries, handle escalations, and ensure complaints are closed within defined service level agreements.

Key responsibilities

• Address routine customer issues through email and chat channels, following established guidelines.
• Escalate complex cases to senior team members while maintaining clear communication.
• Close faults and complaints within SLA targets.
• Collaborate with team members and supervisors, adhering to provided instructions.
• Work flexible, rotational shifts as required.

Required profile

• Adaptable and flexible with a strong commitment to quality.
• Effective written and verbal communication skills.
• Ability to work well in a team environment.
• Quick learner with agility to adapt to new processes.

Required skills

• Proficiency in handling email and chat communications.
• Strong typing speed and accuracy.

What we offer

• Opportunity to work for a global professional services leader.
• Exposure to omnichannel customer communication processes.
• Career development within a diverse, international environment.