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This job expired on 19/07/2026. It no longer accepts applications.
Customer Contact Communications Associate – Voice
Accenture in India · Bengaluru
Job description
About the role
Accenture is seeking a Customer Contact Communications Associate – Voice to join its Customer Support vertical. The associate will handle inbound and outbound voice interactions, resolve customer queries, manage escalations and ensure complaints are closed within agreed service levels. This role contributes to delivering a seamless omnichannel experience for clients.
Key responsibilities
- Respond to customer inquiries via phone, providing accurate information and solutions.
- Manage escalations and complaints, ensuring timely resolution within SLA.
- Document interactions and update case records in the relevant systems.
- Collaborate with team members and supervisors to share best practices.
- Participate in rotational shift schedules to provide 24/7 coverage.
Required profile
- 1‑3 years of experience in customer service or contact centre environments.
- Ability to perform under pressure and meet deadlines.
- Strong teamwork and adaptability.
- Quick learning agility and flexibility to work in shift rotations.
Required skills
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Accenture in India
Bengaluru
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