Customer Contact Communications Associate – Messaging

About the role

As a Customer Contact Communications Associate – Messaging, you will join Accenture's Customer Support vertical to handle customer inquiries, escalations and complaints through email and chat channels. You will ensure issues are resolved within defined Service Level Agreements while delivering a high‑quality experience.

Key responsibilities

• Record, diagnose, troubleshoot, resolve or assign incidents and service requests received via email, web and chat.
• Manage unplanned interruptions and restore normal service operations quickly.
• Handle escalations and complaints, providing appropriate resolutions and closing faults within SLA.
• Maintain accurate documentation of interactions and follow predefined guidelines.
• Work in rotational shifts as required.

Required profile

• Any graduate with 0‑1 years of experience.
• Strong client‑relationship skills and ability to handle disputes.
• Capable of performing under pressure and working well in a team.
• Adaptable, flexible and willing to work shift rotations.

Required skills

• Email support (service desk non‑voice).
• Chat support.
• Fast and accurate typing.