Customer Contact Communications Associate – Messaging

About the role

Accenture is looking for a Customer Contact Communications Associate to join its Customer Support vertical. In this entry‑level position you will handle non‑voice interactions such as email and chat, helping customers resolve queries, escalations and complaints while meeting service level agreements.

Key responsibilities

• Manage and resolve customer queries received via email and chat.
• Handle escalations and complaints, providing appropriate resolutions.
• Close faults and complaints within defined SLA timeframes.
• Record, diagnose, troubleshoot, and assign incidents and service requests.
• Restore normal service operations for non‑voice interruptions as quickly as possible.

Required profile

• Any graduate with 0‑1 years of experience.
• Strong client relationship skills and ability to handle disputes.
• Capable of performing under pressure and working well in a team.
• Adaptable, flexible and willing to work rotational shifts.

Required skills

• Email support
• Chat support
• Service desk handling for non‑voice channels

What we offer

• Opportunity to work for a global professional services leader.
• Training and development in digital, cloud and security services.
• Exposure to a diverse client base across multiple industries.