Customer Contact Communications Associate – Messaging

About the role

Accenture is seeking a Customer Contact Communications Associate to handle inbound digital messaging for business customers. Operating at a senior analyst level, you will provide timely assistance across billing, product enquiries, device support, and account administration while identifying opportunities that drive sales and improve retention.

Key responsibilities

• Respond to customer queries via chat and other digital messaging channels.
• Manage multiple concurrent conversations while maintaining accuracy in CRM documentation.
• Identify and act on value‑added sales and retention opportunities.
• Collaborate with cross‑functional teams to resolve complex issues.
• Maintain high standards of professionalism and data privacy.

Required profile

• 1‑3 years of experience in customer service, digital support, or inbound messaging (B2B preferred).
• Strong written communication skills in English.
• Commercial awareness and ability to spot sales opportunities.
• High attention to detail and analytical problem‑solving abilities.
• Resilience in a fast‑paced, performance‑driven environment.

Required skills

• Proficiency with CRM systems.
• Experience using digital messaging platforms.
• Ability to navigate multiple software tools simultaneously.