Customer Contact Communications Associate

About the role

Accenture is seeking a Customer Contact Communications Associate to join its Customer Support vertical. The role focuses on managing and resolving customer queries, handling escalations and complaints, and ensuring issues are closed within defined service level agreements (SLAs) across multiple communication channels.

Key responsibilities

• Respond to inbound and outbound customer inquiries via phone, email, chat, and other digital channels.
• Escalate and resolve complex complaints, ensuring timely closure within SLA targets.
• Coordinate with marketing, sales, and service teams to deliver a seamless omnichannel experience.
• Document interactions and maintain accurate records in the CRM system.
• Work rotational shifts as required to provide 24/7 coverage.

Required profile

• 1 to 3 years of experience in customer service or contact‑center environments.
• Any graduate degree.
• Proficient written and verbal English (international level).
• Strong problem‑solving abilities and attention to detail.

Required skills

• Experience with omnichannel customer service processes.
• Ability to work with SLA metrics and reporting.

What we offer

• Opportunity to work for a global professional services leader.
• Exposure to diverse industries and cutting‑edge technologies.
• Collaborative team environment with continuous learning.