Customer Contact Communications Associate
Accenture in India · Gurugram
Job description
About the role
Accenture is looking for a Customer Contact Communications Associate to join its Customer Support vertical. In this position you will help manage and resolve customer queries, handle escalations and complaints, and ensure issues are closed within agreed service‑level agreements.
Key responsibilities
- Address routine customer problems using established guidelines and precedents.
- Coordinate omnichannel interactions across online, mobile and other platforms to deliver a seamless experience.
- Handle escalations and dissatisfied customers, providing timely and effective resolutions.
- Close faults and complaints within SLA targets.
- Work rotational shifts as required.
Required profile
- 1 to 3 years of experience in customer service or contact‑center environments.
- Any graduate qualification.
- Proficient written and verbal communication in English (International).
Required skills
What we offer
- Opportunity to work for a global professional services leader.
- Exposure to omnichannel customer support practices.
- Collaborative team environment.
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Published 1 month ago
Expires 2 weeks from now
58 views · 0 interested
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Accenture in India
Gurugram