Customer Contact Communications Associate

About the role

Accenture is looking for a Customer Contact Communications Associate to join its Customer Support vertical. You will help resolve customer queries, manage escalations and complaints, and ensure issues are closed within agreed service levels across multiple channels.

Key responsibilities

• Handle inbound and outbound customer interactions via phone, email, chat, and other digital channels.
• Resolve routine problems, follow established guidelines, and refer complex cases as needed.
• Manage escalations and complaints, providing timely and satisfactory resolutions.
• Close faults and complaints within defined SLA targets.
• Collaborate with marketing, sales, and service teams to deliver a seamless omnichannel experience.

Required profile

• 1 to 3 years of experience in customer service or contact‑center environments.
• Any graduate degree.
• Proficient written and verbal English (international level).
• Willingness to work rotational shifts.

Required skills

What we offer

• Opportunity to work for a global professional services leader.
• Exposure to omnichannel customer support practices.
• Career development within Accenture’s extensive network.