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This job expired on 09/09/2026. It no longer accepts applications.
Customer Contact Communications Associate
Accenture in India · Gurugram
Job description
About the role
Accenture is seeking a Customer Contact Communications Associate to join its Customer Support vertical. In this role you will manage and resolve customer queries, handle escalations and complaints, and ensure issues are closed within defined service level agreements across multiple channels.
Key responsibilities
- Respond to customer inquiries via phone, email, chat, and other digital channels.
- Coordinate omnichannel support to provide a seamless experience.
- Escalate and resolve complex issues while maintaining SLA compliance.
- Document interactions and follow established guidelines for routine problems.
- Work in rotational shifts as required.
Required profile
- Any graduate degree.
- 1 to 3 years of customer service or contact‑center experience.
- Proficient English (international) – strong written and verbal communication.
- Ability to work independently and as part of a team.
Required skills
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Accenture in India
Gurugram
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