Customer Contact Associate – Messaging Support

About the role

Join Accenture's Customer Support vertical as a Customer Contact Associate focused on messaging channels. You will handle customer queries, escalations, and complaints through email and chat, ensuring issues are resolved within defined service level agreements.

Key responsibilities

• Receive, diagnose, and resolve or route incidents and service requests via email, web and chat.
• Manage unplanned interruptions and restore normal service operations quickly.
• Document interactions, maintain accurate records, and close faults and complaints within SLA.
• Handle escalated cases and provide effective resolutions to dissatisfied customers.
• Work in rotational shifts as required.

Required profile

• Strong client relationship skills and ability to handle disputes.
• Capable of performing under pressure and meeting tight deadlines.
• Team‑player with adaptability and flexibility.
• Graduates with 0‑1 years of experience are welcome.

Required skills

• Email support
• Chat support
• Service desk handling for non‑voice interactions

What we offer

• Opportunity to work for a global professional services leader.
• Training and development in digital, cloud, and security services.
• Exposure to a diverse client base across multiple industries.