This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Customer Contact Associate – Messaging (Entry Level)
Accenture in India · Gurugram
Job description
About the role
As a Customer Contact Associate focused on messaging, you will join Accenture's Customer Support vertical to handle customer queries, escalations and complaints through email and chat channels. You will work to resolve issues quickly, meet service level agreements and contribute to a positive customer experience.
Key responsibilities
- Record, diagnose, troubleshoot and resolve or assign incidents and service requests received via email, web and chat.
- Manage escalations and complaints, ensuring timely closure within SLA targets.
- Maintain accurate documentation of interactions and resolutions.
- Support unplanned service interruptions to restore normal operations for non‑voice channels.
- Work rotational shifts as required to provide 24/7 coverage.
Required profile
- Any graduate with 0‑1 years of experience.
- Strong client relationship skills and ability to handle disputes.
- Capable of performing under pressure and adapting to changing priorities.
- Team‑oriented with good communication abilities.
Required skills
- Email support
- Chat support
- Service Desk (non‑voice) operations
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Accenture in India
Gurugram