Customer Contact Associate – Messaging (Entry Level)

About the role

Accenture is looking for an entry‑level Customer Contact Associate focused on messaging channels. You will join the Customer Support vertical and handle customer queries, escalations and complaints through email and chat, ensuring timely resolution within SLA targets.

Key responsibilities

• Receive, diagnose, troubleshoot and resolve or route incidents and service requests received via email, web and chat.
• Manage unplanned interruptions and restore normal service operations quickly for non‑voice interactions.
• Document all interactions, maintain accurate records and close faults and complaints within defined SLA.
• Escalate complex issues to senior teams while maintaining clear communication with customers.
• Work in rotational shifts as required to provide 24/7 coverage.

Required profile

• Any graduate degree.
• 0‑1 years of experience in customer support or service desk environments.
• Strong written communication skills and ability to type quickly.
• Ability to work under pressure, handle disputes and build client relationships.
• Team‑oriented, adaptable and flexible.

Required skills

• Email support
• Chat support