Customer Communications Specialist

About the role

As a member of Accenture's Customer Support vertical, you will handle customer inquiries across multiple channels, ensuring timely resolution of queries, escalations, and complaints. The role focuses on delivering high‑quality service through email and chat interactions while meeting defined service level agreements.

Key responsibilities

• Manage and resolve customer queries, escalations, and complaints via email and chat.
• Close faults and complaints within established SLA targets.
• Perform analysis and solve lower‑complexity problems.
• Collaborate with peers and update supervisors on case status.
• Follow moderate‑level instructions and detailed guidance for new assignments.
• Work as an individual contributor within a team, with occasional rotational shift requirements.

Required profile

• Adaptable and flexible, able to perform under pressure.
• Strong written and verbal communication skills.
• Ability to build and maintain client relationships.
• Commitment to quality and attention to detail.
• 1‑3 years of relevant experience.

Required skills

• Proficiency in handling email and chat communications.
• Fast and accurate typing skills.