Customer Care Representative

About the role

We are seeking a motivated Customer Care Representative to join our on‑site team in Mohali. The role involves delivering prompt, accurate assistance to customers across multiple channels, helping to maintain high satisfaction levels while developing your professional skills in a dynamic environment.

Key responsibilities

• Handle customer queries via phone, email and chat.
• Provide accurate information and resolve customer concerns.
• Maintain detailed records of all customer interactions in the CRM system.
• Follow up on pending cases to ensure timely resolution.
• Collaborate with internal departments to address complex issues.
• Achieve defined quality and performance metrics.

Required profile

• Graduates, undergraduate students or candidates who have completed 12th grade.
• Freshers as well as candidates with prior customer service experience.
• Strong command of English and Hindi, both spoken and written.
• Basic computer literacy, including familiarity with standard office applications.
• Customer‑oriented mindset with effective problem‑solving abilities.

Required skills

• Basic computer knowledge.

What we offer

• CTC ranging from ₹19,000 to ₹29,000, based on experience and interview performance.
• Attractive performance incentives.
• Day and night shift options.
• Career growth opportunities.
• Professional and supportive work environment.
• Immediate joining.