Customer Care Executive
Nextenti Tech Private Limited · Vijayawada Centrale
Job description
About the role
We are looking for a Customer Care Executive to manage inbound calls and inquiries, ensuring high levels of customer satisfaction. The role focuses on building strong relationships through clear communication and effective problem‑solving.
Key responsibilities
- Manage large amounts of incoming calls and customer inquiries.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information using appropriate methods and tools.
- Handle customer complaints, offer suitable solutions within time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers and ensure a positive customer experience.
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Published 4 days ago
Expires 1 month from now
18 views · 0 interested
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Nextenti Tech Private Limited
Vijayawada Centrale