Customer Care Executive (Chennai)

About the role

We are looking for a Customer Care Executive to join our Chennai office and provide front‑line support to our customers. You will handle phone calls, emails and walk‑in queries, ensuring a smooth experience across all channels.

Key responsibilities

• Answer inbound calls and respond to emails, addressing customer inquiries promptly.
• Identify customer needs, recommend suitable products and process orders, forms and applications.
• Monitor and resolve complaints on social media and in‑person, following up until resolution.
• Maintain accurate records of interactions, transactions and feedback in the CRM system.
• Promote new products, features and promotional policies to existing and potential customers.
• Achieve personal and team targets for call handling, response time and customer satisfaction.

Required profile

• Graduate or postgraduate degree.
• 2–3 years of experience in front‑line customer service or client support.
• Fluent in Hindi (mandatory) and proficient in Tamil and English.
• Strong communication, active listening and problem‑solving abilities.

Required skills

• Familiarity with CRM systems and best practices.

What we offer

• Competitive salary range of INR 2‑3 lakh per annum.
• Full‑time onsite role in Chennai with a dynamic, multicultural team.
• Opportunities for growth within a leading health‑care and personal‑care brand.