Credit Manager – Hotel Finance

About the role

The Credit Manager is responsible for overseeing the hotel's credit operations, ensuring timely collection of outstanding payments, maintaining healthy receivables, and implementing effective credit control procedures. This role works closely with Sales, Front Office, Reservations and Finance teams to minimise credit risk and improve cash flow.

Key responsibilities

• Manage and enforce the hotel's credit policies and procedures.
• Review, approve and monitor credit applications, limits and payment terms for corporate clients, travel agencies and business partners.
• Conduct credit checks, evaluate financial credibility and maintain accurate credit records.
• Perform ageing analysis of receivables, prepare credit reports and implement dunning strategies for overdue accounts.
• Coordinate collection follow‑up, dispute resolution and debt recovery with Finance and Legal departments.
• Provide training to Front Office and Reservations staff on credit policies.

Required profile

• Bachelor’s degree in Finance, Accounting, Commerce or a related field.
• 5–8 years of experience in credit control, accounts receivable or hotel finance operations.
• Previous experience in a hotel or hospitality finance department is preferred.
• Strong knowledge of credit management, collections and financial controls.
• Good understanding of hotel billing processes, city ledger and corporate accounts.

Required skills

• MS Excel
• Accounting/finance systems