Counter and Service Associate

About the role

The Donut Affair is looking for a friendly and reliable Counter and Service Associate to join our South Goa shop. You will be the first point of contact for customers, taking orders, handling payments and ensuring a pleasant experience.

Key responsibilities

• Greet customers, answer product queries and take orders at the counter.
• Process cash and digital payments accurately using the POS system.
• Prepare and package donuts and beverages, and replenish displays as needed.
• Maintain cleanliness of the counter, seating area and ensure food‑safety standards are met.
• Handle billing, issue receipts and manage end‑of‑day cash reconciliation.

Required profile

• Strong customer‑service attitude with clear communication skills.
• Ability to stand for long periods and work full‑time shifts, including busy hours.
• Reliability, punctuality and good time‑management.
• Team player who can collaborate with kitchen and front‑of‑house staff.
• Basic English; knowledge of local Goan languages is a plus.

Required skills

• Experience with point‑of‑sale (POS) systems.
• Cash handling and basic retail transaction skills.
• Awareness of hygiene and food‑safety practices.

What we offer

• Full‑time, on‑site position in a vibrant, food‑focused environment.
• Opportunities to develop service skills and grow with a growing specialty‑donut brand.