Community Manager – VIP Community (Front Row)

About the role

Pocket FM is looking for a Community Manager to own and grow Front Row, its curated VIP community of highly‑engaged listeners. You will be the voice of the community, creating experiences that turn members from lurkers into active participants.

Key responsibilities

• Build and scale an engaged VIP community from hundreds to thousands of members.
• Own onboarding, member journeys and day‑to‑day community operations.
• Host live events such as AMAs, trivia nights, listen‑alongs and creator Q&As.
• Design engagement programs that drive participation.
• Manage moderation, safety and overall member experience.
• Partner with Product & Engineering to transition from Discord and turn conversations into actionable insights.
• Track engagement, participation and retention metrics to identify what moves the needle.

Required profile

• 2+ years of hands‑on community‑building experience.
• Proven track record scaling an online community from hundreds to thousands.
• Background in Gaming, Creator, Fandom or Subscription communities.
• Experience managing US‑based communities and willingness to work partly US hours.
• Comfortable being live on camera or microphone.
• Understanding of engagement, retention, cohort analysis and community metrics.
• Enjoys getting to know members and crafting experiences they return to.

Required skills

• Discord
• Claude Cowork (AI tool)
• Claude Code (AI tool)