Client Success / Account Manager

About the role

We are looking for a Client Success / Account Manager to be the main point of contact for our clients, ensuring projects run smoothly from signing to delivery. You will collaborate with engineering, design and project teams to translate technical details into clear business language.

Key responsibilities

• Serve as the primary point of contact for assigned clients and build trusted relationships.
• Coordinate with developers, designers and project teams to keep projects on schedule.
• Translate technical discussions into simple business terms for clients.
• Draft professional emails, meeting summaries, proposals and client updates.
• Lead client calls, set expectations and maintain alignment among all stakeholders.
• Handle escalations confidently and work toward practical resolutions.
• Manage scope, timelines and priorities with both clients and internal teams.
• Identify risks early and help resolve them before they impact delivery.
• Seek opportunities to grow existing accounts through strong client relationships.

Required profile

• 3–5 years of experience in client success, account management, customer success or project coordination within an IT services or software company.
• Excellent written and verbal communication skills, able to draft professional correspondence and lead client conversations.
• Proven ability to handle client escalations and difficult conversations professionally.
• Strong negotiation and stakeholder‑management capabilities.
• Highly organized, capable of managing multiple client accounts simultaneously.
• Calm under pressure, takes ownership and balances client expectations with delivery realities.
• Belief that clear communication can prevent most problems.

Required skills

• Knowledge of web application development.
• Knowledge of mobile app development.
• Understanding of APIs and cloud services.
• Familiarity with AI/ML concepts.
• Understanding of the software development lifecycle.