Call Center Customer Service Representative (Work from Home)

About the role

Fiberise is a fast‑growing premium health and wellness brand looking for a Call Center Customer Service Representative to join its customer experience team. Working 100 % from home (based in Delhi NCR), you will be the voice of the brand, handling inbound and outbound calls, order follow‑ups and basic data reporting.

Key responsibilities

• Answer inbound and make outbound calls to customers in clear, polished English.
• Resolve queries related to orders, delivery, product usage, complaints and feedback.
• Follow up on pending orders, delayed shipments, COD confirmations and gather product experience.
• Record every interaction accurately in Excel or CRM tools.
• Coordinate with internal teams for order updates, refunds, replacements and escalations.
• Maintain daily reports, call logs, complaint trackers and follow‑up sheets.
• Support the team with basic data entry, reporting and customer insights.

Required profile

• Based in Delhi NCR and able to attend occasional office meetings or training.
• Prior experience in call centre, customer support, telesales or CRM preferred.
• Professional, patient and customer‑focused attitude.
• Comfortable speaking to premium customers and representing a high‑quality brand.

Required skills

• Excellent spoken English; clear voice and confident communication.
• Good command of Hindi (preferred).
• Strong knowledge of Microsoft Excel.
• Proficiency with Google Sheets, CRM tools and WhatsApp Business for business.
• Organised, disciplined and able to work independently from home.

What we offer

• Opportunity to work with a fast‑growing wellness brand.
• Young, ambitious and high‑performance team environment.
• Learning in customer experience, CRM, e‑commerce operations and brand communication.
• Potential growth as the customer support function expands.