Call Agent

About the role

We are seeking a full‑time Call Agent to join our Delhi office. The role involves handling inbound and outbound calls to remind customers about payments, provide account updates and resolve basic queries while maintaining professionalism and confidentiality.

Key responsibilities

• Answer inbound calls and make outbound payment reminder calls.
• Verify customer identity and update account information.
• Explain payment options and document outcomes in the system.
• Follow up on pending cases and meet individual/team targets.
• Adhere to call scripts, compliance guidelines and confidentiality standards.
• Collaborate with supervisors to escalate and resolve complex issues.

Required profile

• High school diploma or equivalent; higher education in business or commerce is a plus.
• Fluent verbal communication in English and Hindi.
• Strong customer service attitude with patience and empathy.
• Ability to work on‑site in Delhi with flexible shift schedules.
• Prior experience in a call centre, collections or customer support is beneficial but not mandatory.

Required skills

• Proficiency with call centre software.
• Experience using CRM tools.
• Basic computer literacy for accurate record‑keeping.

What we offer

• Structured work environment with defined processes.
• Opportunities for skill development and career growth.
• Collaborative team culture focused on integrity and accountability.