Business Systems Analyst (Product Analyst)

About the role

The Business Analyst cum Product Analyst analyzes business systems, processes and data to engineer solutions that improve business capabilities and operational efficiency. As a core member of the product team, the analyst turns business workflows into technical requirements, specifications and acceptance criteria, acting as a proxy product owner and subject matter expert alongside business stakeholders and technical teams.

Key responsibilities

• Translate business processes, goals and terminology into technical requirements, user stories and acceptance criteria, and act as a proxy product owner for designated domains.
• Collaborate with product owners and stakeholders to analyze, document and refine product requirements, and manage and prioritize backlog items in Azure DevOps.
• Analyze workflows for improvement and automation, and validate, interpret and analyze data from Mainframe environments, DB2 databases and SQL queries.
• Support Agile ceremonies such as sprint planning, backlog grooming, stand-ups, reviews and retrospectives, and develop task schedules aligned to project timelines.
• Take part in system testing, UAT and production validation, and work independently on low-to-moderate complexity projects.
• Build and maintain relationships with business partners, and create requirement documents, process flows, dashboards and reports using Microsoft Office tools.
• Contribute to business cases and apply an understanding of financial, ROI and market principles to support strategy and continuous improvement.

Required profile

• Proven experience as a Product Analyst, Business Analyst or similar role (5-8 years preferred).
• Bachelor's degree in Computer Science, Information Technology, Business Administration or a related discipline; a mix of university education and hands-on business experience is valued.
• Excellent written and verbal communication, stakeholder management, attention to detail, organization and time management, and a problem-solving mindset.

Required skills

• Strong knowledge of Azure DevOps for requirements and backlog management.
• Mainframe systems, DB2, SQL and data validation; familiarity with Scrum/SAFe.
• Microsoft Office Suite (Excel, PowerPoint, Word, Visio).
• Exposure to PL/SQL, EDI mapping, enterprise integration and data flows across legacy and modern platforms.