Branch Support Executive – Bangalore (Hoskote)

About the role

The Branch Support Executive will ensure smooth end‑to‑end operations for the Bangalore‑Hoskote branch of Rentokil PCI. Reporting to the Assistant/Branch Manager, the role involves handling customer communications, documentation, invoicing, compliance and coordination with internal teams.

Key responsibilities

• Answer and route incoming calls, take messages and provide information to prospects and customers.
• Manage the central email inbox, assign queries and respond where appropriate.
• Assign iCABS tickets, follow up with relevant staff and update status.
• Process invoice activities – forecasting, printing, distribution and handling credit notes.
• Raise change‑request tickets for price adjustments and generate renewal reports and letters.
• Initiate termination requests through the portal and maintain SHE documentation, including fumigation certificates.
• Oversee license renewals, audit readiness and incentive calculations.
• Maintain attendance records, mediclaim, contract‑labour details and other standard HR inputs.
• Enter receipts, deposit slips and manage petty‑cash portal operations.
• Upload service dockets for key accounts and perform any additional tasks assigned by the Branch Manager.

Required profile

• Any graduate degree.
• Strong written and verbal communication skills.
• High accuracy in documentation and data entry.
• Ability to multitask and manage time effectively.

Required skills

• Proficiency with the iCABS ticketing system.