Associate Analyst, Customer Engagement Operations

About the role

The Associate Analyst, Customer Engagement Operations will support the Talent Acquisition Head, Product Managers and Product Executives by providing marketing, secretarial and analytical assistance. The role involves both qualitative and quantitative data analysis to enable informed decision‑making and improve customer satisfaction.

Key responsibilities

• Provide administrative and secretarial support to the team.
• Assist Project Directors in preparing promotional material for marketing campaigns.
• Ensure full implementation of the POE (Process of Excellence) framework.
• Produce monthly reports that track customer satisfaction levels.
• Maintain and update the distributor database.
• Guarantee accurate and timely completion of all required reports.

Required profile

• Previous work experience in the pharmaceutical industry.
• Strong administrative assistance abilities.
• Curiosity and proactive attitude.
• Excellent communication and client‑retention skills.

Required skills

• Adobe InDesign

What we offer

• Opportunity to work within a global, innovative healthcare company.
• Collaborative environment focused on patient impact.
• Access to professional development resources.