Assistant Manager – Site IT Operations

About the role

Deloitte is looking for an Assistant Manager to lead site‑level IT operations in Chennai. You will ensure seamless IT support for all employees, including VIP users, while maintaining compliance with security standards and driving continuous service improvement.

Key responsibilities

• Manage IT support for site users, including VIP users, and report to central IT operations.
• Handle site‑level escalations in IT operations.
• Ensure IT and security compliance according to firm standards.
• Conduct daily, weekly and monthly health checks and status reporting.
• Create and maintain SOPs, knowledge articles and operational documentation.
• Prepare MIS reports on activities, projects and vendor performance.
• Coordinate with IT‑related vendors and manage IT asset lifecycle with the FMS vendor.
• Support network and server activities in collaboration with the central team.

Required profile

• Bachelor’s degree from a recognised university.
• Relevant certifications such as ITIL; IT/Computer Science degree preferred for non‑IT graduates.
• Experience in IT support, asset management and vendor coordination.

Required skills

• Windows OS and desktop troubleshooting.
• Proficiency with ITSM tools (e.g., ServiceNow) for incident and request management.
• IT asset lifecycle management, including secure data wiping and disposal.
• Basic network and server troubleshooting on Cisco and Azure platforms.
• Microsoft imaging framework for workstation imaging.
• Strong VIP user management and ITIL awareness.