Assistant Manager / Senior Engineer – Process Support

About the role

The role involves supervising process and customer support activities at Bosch's Bidadi plant. You will implement customer‑specific requirements, monitor in‑house product quality and ensure rapid resolution of quality issues without disrupting customer lines.

Key responsibilities

• Evaluate and implement customer‑specific requirements, coordinating visits and audits.
• Conduct part‑handling analysis and deliver product training to customers and internal teams.
• Initiate field visits, manage PDI personnel at customer sites, and support payment settlements.
• Coordinate detailed investigations with R&D for optimization projects.
• Track and improve the Customer Satisfaction Index and ensure requirement implementation.

Required profile

• Experience in process supervision and customer support within a manufacturing environment.
• Ability to evaluate and implement customer‑specific requirements and manage audit activities.
• Strong coordination skills for field visits, training sessions, and cross‑functional projects.
• Familiarity with quality management standards such as IATF 16949.

Required skills

• IATF 16949 knowledge