Assistant Manager Reservations

About the role

We are seeking a detail‑oriented and enthusiastic Assistant Manager Reservations to join our dynamic hospitality team in Jaipur, India. In this pivotal role you will oversee daily reservations operations, support the Reservations Manager, and help drive revenue optimization while delivering exceptional guest experiences.

Key responsibilities

• Oversee daily reservations operations, ensuring accurate handling of bookings, amendments, and cancellations.
• Monitor room availability, rates, and inventory across all distribution channels to maximize occupancy and revenue.
• Ensure correct application of rate codes, packages, and promotions in line with organizational policies.
• Coordinate with Front Office, Sales, Revenue Management, and Housekeeping to support smooth operations.
• Handle complex reservations, VIP bookings, and group allocations with professionalism.
• Assist in training, coaching, and motivating reservation staff, and monitor performance against SOPs and brand standards.
• Prepare duty rosters and support manpower planning to optimize team scheduling.
• Act as department‑in‑charge in the absence of the Reservations Manager, demonstrating decisive leadership.
• Support revenue optimization initiatives by upselling rooms and services while maintaining guest satisfaction.
• Track pick‑up reports, forecasts, and booking trends to provide actionable insights for revenue management.
• Analyse reservation data and prepare comprehensive reports for management review.
• Address guest queries, complaints, and special requests with empathy and professionalism.
• Maintain accurate guest profiles and ensure correct data entry in the reservations system.
• Prepare daily, weekly, and monthly reservation reports and maintain organized departmental documentation.
• Ensure compliance with audit, payment, and cancellation policies.

Required profile

• Detail‑oriented and enthusiastic attitude.
• Strong organizational and analytical mindset.
• Ability to lead and motivate a reservation team.
• Excellent communication and customer service skills.
• Ability to work collaboratively across multiple departments.
• Proactive approach to problem‑solving and revenue optimization.

Required skills