Assistant Manager – Operations (DRN)

About the role

The Assistant Manager Operations (DRN) will support the Area Operations Head in overseeing delivery and pickup services across the northern region. This role focuses on ensuring service quality, meeting SLA targets, and coordinating with field partners to drive efficient last‑mile logistics.

Key responsibilities

• Manage Service Centre operations, including delivery and pickup workflows.
• Track SLA performance and monitor service quality metrics.
• Prepare and maintain operational MIS reports for senior leadership.
• Coordinate partner onboarding, activation, and field execution.
• Resolve operational issues promptly and ensure data accuracy.
• Ensure compliance with governance standards and reporting timelines.

Required profile

• Graduate degree in Logistics, Operations, Supply Chain or a related field.
• 5–7 years of experience in logistics operations, last‑mile delivery coordination, or vendor/partner management.
• Familiarity with the local geography of Jammu & Kashmir.
• Exposure to courier, express logistics, e‑commerce delivery, or franchise‑based delivery models is preferred.

Required skills

• Service Centre operations management.
• SLA tracking and service quality monitoring.
• Operational MIS creation and reporting.
• Partner coordination and field execution.