Assistant Manager (HR)

About the role

The Assistant Manager will act as the primary HR contact for local business leaders, supporting the GDC (Global Delivery Center) on a range of HR matters. Working closely with the HR Business Partner lead, the role focuses on driving employee engagement, retention, and cultural initiatives while ensuring HR solutions align with business strategy.

Key responsibilities

• Serve as the main point of contact for local business leaders on HR‑related issues.
• Partner with business units to design and lead employee engagement and retention programs.
• Collaborate proactively with the HRBP lead to communicate HR direction and address emerging concerns.
• Influence business SPOCs to make timely decisions that meet operational requirements.
• Counsel and mentor junior staff in consultation with business leaders.
• Provide metrics, analytics, and data to support HR‑driven business decisions.
• Interpret and guide HR policy application across the organization.
• Support resolution of critical or sensitive employee service issues.
• Drive cultural change initiatives, including action plans from staff surveys.
• Lead performance‑management processes for the GDC.

Required profile

• Proven experience in HR relationship or account management.
• Strong ability to influence and collaborate with business leaders.
• Experience mentoring or coaching junior staff members.
• Analytical mindset with capability to present HR metrics and insights.
• Solid understanding of HR policies and their practical application.

Required skills