Assistant Manager - Guest Relations

About the role

The Assistant Manager – Guest Relations supports all property operations to ensure the highest levels of hospitality and service. You will manage guest inquiries in the lobby, direct visitors, and help track and resolve service issues.

Key responsibilities

• Coordinate day‑to‑day front‑desk and guest‑services activities, maintaining quality standards and meeting customer expectations.
• Handle complaints, settle disputes, and resolve grievances while ensuring guest satisfaction.
• Supervise front‑desk staff, step in for absent employees, and model appropriate behavior.
• Support energy‑conservation monitoring during property tours and assist in generating MOD reports.
• Participate in safety inspections, emergency‑plan implementation, and loss‑prevention procedures.
• Promote and execute customer recognition and service programs.

Required profile

• High school diploma or GED with at least 1 year of experience in guest services, front desk, or a related area, OR a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field.
• Strong interpersonal and communication abilities, integrity, and a collaborative mindset.
• Ability to lead, influence, and coach team members while maintaining trust and respect.

Required skills