Assistant Manager / Duty Manager – Guest Services (Front Office)

About the role

We are looking for an Assistant Manager / Duty Manager to lead our Guest Services team at the front office of an Accor‑affiliated hotel. You will ensure smooth daily operations, deliver exceptional guest experiences, and support the Front Office Manager in driving service excellence.

Key responsibilities

• Oversee day‑to‑day front desk activities, including check‑ins, check‑outs and loyalty program enrollment.
• Supervise and motivate the front office team during assigned shifts, fostering accountability and high performance.
• Lead onboarding, training and continuous development initiatives for team members.
• Handle guest inquiries, concerns and complaints with empathy, resolving issues promptly.
• Manage emergency and security situations in line with hotel protocols.
• Monitor performance metrics, generate reports and provide actionable feedback.
• Collaborate with other departments to ensure seamless hotel operations.
• Maintain accurate records and documentation related to front office activities.
• Support the Front Office Manager with operational improvements and strategic projects.

Required profile

• Minimum 4 years of experience in a similar front office role.
• Advanced proficiency with Opera Cloud and other front office management systems.
• Strong knowledge of front office procedures, protocols and best practices.
• Proven ability to supervise, train and motivate staff.
• Excellent communication, problem‑solving and conflict‑resolution skills.
• Highly organized, detail‑oriented and able to make independent decisions.
• Customer‑focused mindset with a commitment to exceptional service.
• Flexibility to work varied shifts, including nights, weekends and holidays.
• Leadership qualities with an inclusive, collaborative approach.

Required skills

• Opera Cloud

What we offer

• Opportunities for professional development within a global hospitality brand.
• Dynamic, inclusive work environment focused on responsible hospitality.