Assistant Manager – Customer Service (Order to Cash)

About the role

The Assistant Manager – Customer Service will oversee the Order to Cash (OTC) process, ensuring smooth interaction with internal and external customers. This role combines order management, credit support, and continuous improvement to deliver a high‑quality customer experience.

Key responsibilities

• Process sales and delivery orders in SAP, maintaining accurate master data.
• Communicate proactively with customers about product availability, order status, and delivery tracking.
• Support credit management, billing, and accounts receivable clearance.
• Handle customer complaints through the Non‑conformance Management system and ensure timely resolution.
• Prepare and circulate order status, transactional, inventory, and business reports.
• Coordinate demand planning, import clearance, and customs queries with local sales and RBU teams.
• Track aging and slow‑moving stock, driving liquidation in partnership with sales.
• Participate in digital transformation initiatives using Power BI, SAP Analytics Cloud, RPA bots, e‑commerce portals, and CRM tools.
• Contribute to SAP S/4HANA or process automation upgrades and continuous improvement projects.

Required profile

• Graduate in any discipline; MBA/PGDM in SCM or Operations preferred.
• 5‑7 years of experience in customer service or supply‑chain planning.
• Strong communication and analytical abilities.
• Knowledge of product, service, and process flows in relevant business segments.

Required skills

• SAP (order management modules)
• Power BI
• SAP Analytics Cloud
• Robotic Process Automation (RPA) tools
• E‑commerce platforms
• CRM tools
• SAP S/4HANA

What we offer

• Permanent position within a dynamic Asia‑Pacific team.
• Opportunities to lead digital and AI‑driven initiatives.
• Professional growth in a leading supply‑chain environment.