Assistant Manager - Controls, Fire & Security Systems

About the role

Johnson Controls is hiring an Assistant Manager for its Controls, Fire & Security Systems business in Kolkata, reporting to Kinkar Maitra. The role sits within the East Controls Service department and is responsible for service centre operations, AMC and LNM execution, lead generation and customer service.

Key responsibilities

• Serve customers by providing products and services, resolving issues and opening customer accounts.
• Operate and maintain the command and control centre, including CCTV, access control and PA systems, and the associated applications, IT and network.
• Handle field-level service representation and breakdown calls.
• Execute LNM and retrofit projects on schedule.
• Manage agreed SLAs and communicate with customers.
• Lead generation of AMC, LNM and retrofit leads.
• Maintain EHS safety and company ethics and integrity standards.

Required profile

• Minimum 8 to 10 years of experience in ISS systems with related hardware and software.
• Diploma or B.Tech in Electrical, Electronics or Computer Science.

Required skills

• Command and control centre and integrated security systems (CCTV, access control, PA).
• Networking, IT and IoT systems.
• Software: Milestone, Awiros, Lenel, Data Conduit concepts.