Assistant Housekeeping Manager

About the role

The Assistant Housekeeping Manager will oversee the daily operations of the housekeeping and grounds teams to ensure a flawless 5‑star experience for guests across villas, gardens, suites and all public areas. This role combines hands‑on supervision with strategic planning, inventory control and staff development.

Key responsibilities

• Manage daily cleaning activities for villas, gardens, seating areas, washrooms, suites and public spaces.
• Design and implement processes that guarantee a 5‑star guest experience.
• Plan, organise and direct housekeeping and grounds staff, providing daily supervision.
• Purchase, reorder and maintain housekeeping supplies and inventory.
• Conduct daily inspections of rooms and public areas to uphold cleanliness and safety standards.
• Recruit, schedule, train and mentor new housekeeping personnel.
• Maintain the department budget, preparing billing summaries and expense reports.
• Ensure proper maintenance of equipment and coordinate repairs or replacements.
• Collaborate closely with the maintenance team to keep all facilities in optimal condition.
• Coordinate cleaning activities with in‑house staff and contracted cleaning agencies.
• Manage staff rosters, handle grievances, and oversee recruitment, hiring and termination processes.

Required profile

• Excellent communication skills with the ability to serve VIP and celebrity guests.
• Well‑presented, polite, tactful and capable of handling complaints calmly.
• Strong people‑management abilities and good organisational skills.
• Proven experience leading a housekeeping team through motivation, coaching and development.
• Ability to anticipate customer needs, adapt quickly and multitask effectively.
• Flexibility to work nights, weekends and holidays.
• Budget management experience and a track record of delivering outstanding customer service.
• Comfort interacting with all levels of management, guests and staff.

Required skills

• Working knowledge of rooms management systems.
• Advanced knowledge of housekeeping processes and procedures.