Assistant Guest Relations Manager

About the role

The Assistant Guest Relations Manager supports the overall operations of the resort’s front‑desk and guest services areas, ensuring that every guest receives the highest level of hospitality. Reporting to the Guest Relations Manager, the role coordinates daily activities, handles guest inquiries, and assists in maintaining service standards.

Key responsibilities

• Manage the flow of guest questions and direct visitors in the lobby.
• Coordinate day‑to‑day front‑desk operations, ensuring compliance with quality and safety standards.
• Assist in handling guest complaints, dispute resolution, and grievance management.
• Support regular inspection tours for appearance, safety, security, and maintenance.
• Generate and monitor MOD reports and other operational documentation.
• Implement emergency and loss‑prevention procedures, including fire, theft, and security protocols.
• Promote energy‑conservation initiatives during property tours.
• Provide coaching and guidance to front‑desk staff to maintain exceptional service levels.

Required profile

• High school diploma or GED with at least 1 year of guest‑services or front‑desk experience, **or** a 2‑year degree in Hotel Management, Hospitality, Business Administration, or a related field.
• Strong interpersonal and communication abilities, with a focus on honesty, integrity, and teamwork.
• Ability to supervise staff and perform duties in their absence.
• Understanding of safety, security, and emergency response procedures.

Required skills