Assistant Front Office Manager – Luxury Hotel

About the role

The Assistant Front Office Manager supports the Front Office Manager in overseeing all front‑office operations at the Fairmont Agra, a luxury hotel. This role leads a diverse team, ensures service excellence, and maintains operational consistency across multiple guest‑service areas.

Key responsibilities

• Oversee daily operations of Front Desk, Guest Relations, Concierge, Bell Services, Executive Lounge and related areas.
• Train, develop and evaluate Assistant Managers, Supervisors and staff, ensuring succession planning.
• Maintain staffing levels aligned with occupancy, manage budgets and identify cost‑saving opportunities.
• Ensure efficient check‑in/check‑out processes and uphold quality standards through regular inspections.
• Handle guest feedback and complaints professionally, driving timely resolutions.
• Collaborate with other departments to deliver seamless integrated guest services.

Required profile

• Bachelor’s degree in Hotel Management, Hospitality Management, Tourism or related field (diploma accepted in some cases).
• 5‑7 years of progressive front‑office experience in a luxury hotel environment.
• Proven supervisory or managerial experience with strong leadership abilities.
• Fluency in English; additional languages such as Hindi are highly desirable.
• Strong problem‑solving skills and a customer‑centric approach.

Required skills

• Proficiency with Hotel Property Management Systems (PMS) and related front‑office software.

What we offer

• Inclusive culture – “Come As You Are”.
• Purpose‑driven work environment.
• Opportunities to grow, learn and enjoy your career.
• Access to limitless possibilities within Accor.