Assistant Front Office Manager (Luxury Hotel)

About the role

The Assistant Front Office Manager supports the Front Office Manager in overseeing all front‑office functions at a luxury hotel. This role ensures smooth guest experiences, staff development, and operational consistency across multiple service areas.

Key responsibilities

• Oversee daily operations of Front Desk, Guest Relations, Pullman Connect, Business Centre, Airport Services, Doormen, Concierge, Bell Services and Executive Lounge.
• Train, coach and develop Assistant Managers, Managers, Executives and Supervisors in technical, administrative and managerial skills.
• Lead the Front Office department in the manager’s absence, modelling courtesy, grooming and service standards.
• Conduct performance appraisals, develop training plans and ensure continuous professional development.
• Maintain compliance with hotel policies, procedures and brand standards.
• Manage staffing levels, checklists, quality‑assurance inspections and efficient check‑in/check‑out processes.
• Handle guest feedback and complaints, ensuring timely resolution.
• Support revenue‑management initiatives and rate optimisation in coordination with the Front Office Manager.
• Monitor departmental budgets, identify cost‑saving opportunities and liaise with other departments for seamless service delivery.

Required profile

• Bachelor’s degree in Hotel Management, Hospitality Management, Tourism or a related field (diploma accepted in some cases).
• 5‑7 years of progressive front‑office experience in a luxury hotel environment.
• Proven supervisory or management experience with strong leadership capabilities.

Required skills

What we offer

• Opportunity to work with a global hospitality leader.
• Professional development and career progression in a luxury hotel brand.