Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports the delivery of Hyatt Place’s brand promise by overseeing daily Front Office operations. This role ensures seamless guest experiences at the front desk, parking area, and hotel entrance, while maintaining high standards of service and efficiency.

Key responsibilities

• Supervise and coordinate Front Desk staff to guarantee efficient check‑in and check‑out processes.
• Manage Front Service areas, including parking operations and entrance flow, ensuring smooth guest arrivals and departures.
• Monitor and uphold brand standards across all Front Office touchpoints, conducting regular quality checks.
• Handle guest inquiries and resolve issues promptly, maintaining high satisfaction levels.
• Prepare daily reports, manage administrative tasks, and support budgeting for the Front Office.
• Collaborate with housekeeping, security, and other departments to ensure coordinated service delivery.
• Oversee cash handling procedures and ensure compliance with financial policies.
• Train, mentor, and schedule team members to foster a motivated and high‑performing staff.

Required profile

• University degree or diploma in Hospitality or Tourism Management (preferred).
• Minimum 2 years experience as an Assistant Front Office Manager.
• Strong problem‑solving, administrative and interpersonal abilities.
• Ability to work in a fast‑paced hotel environment and deliver consistent service quality.

Required skills