Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports the Head of Department in leading the front office team of a hotel. This role ensures that daily operations align with corporate strategy and that guests receive a seamless, high‑quality experience from check‑in to check‑out.

Key responsibilities

• Lead and develop the Front Office team, representing the function on the hotel’s Management Committee.
• Maintain and update departmental operation manuals and conduct regular communication meetings.
• Oversee guest history management and ensure accurate record‑keeping.
• Deliver exceptional guest service, handle complaints, and coach staff on service standards.
• Drive financial performance through multi‑skilling, scheduling, upselling, pricing, and yield management.
• Prepare the annual business plan for rooms, analyse performance, forecast, and manage costs against KPIs.
• Ensure compliance with all hotel, company, and local financial and licensing regulations.
• Monitor the entire rooms experience, enforce brand standards, and welcome VIP guests.

Required profile

• Hospitality graduate.
• 5‑6 years of experience in hotel front office operations.
• Minimum 1 year in a similar role at a 4‑ or 5‑star branded hotel (preferred).

Required skills

What we offer

• Opportunity to work in a dynamic, upscale hotel environment.
• Professional development and leadership exposure.