Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports the Front Office team in delivering exceptional guest experiences at our hotel in Pune. This entry‑level management position oversees daily shift operations across the Bell Desk, Switchboard, and Front Desk, ensuring smooth service delivery and adherence to budgetary goals.

Key responsibilities

• Lead and coach Front Desk staff, stepping in to perform duties during absences.
• Monitor and drive performance against guest service and front desk targets.
• Handle guest complaints, resolve disputes, and maintain high satisfaction levels.
• Supervise staffing levels to meet operational and financial objectives.
• Train staff on credit policies, reduce bad debts, and support same‑day selling to maximize room revenue.
• Communicate performance expectations and provide feedback aligned with job descriptions.
• Participate in department meetings and convey clear goals to the team.

Required profile

• High school diploma or GED with at least 2 years of guest services or front desk experience, OR a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field.
• Strong interpersonal and communication skills with a focus on integrity and teamwork.
• Ability to understand and perform various front office functions and support management decisions.

Required skills