Assistant Front Office Manager

About the role

We are seeking an Assistant Front Office Manager to support the Front Office Manager in overseeing daily front‑office operations at our Bengaluru hotel. The role involves supervising the Bell/Door staff, switchboard, and guest services teams to ensure smooth check‑in and check‑out processes and high guest satisfaction.

Key responsibilities

• Assist the Front Office Manager in managing front‑desk, bell, and switchboard operations.
• Supervise and coach front‑office staff, ensuring coverage during absences and recognizing performance.
• Handle guest complaints, resolve disputes, and implement corrective actions based on feedback.
• Monitor daily financial performance and support achievement of departmental goals.
• Maintain open communication with team members and promote a collaborative work environment.
• Participate in developing and reviewing service standards and guest satisfaction initiatives.

Required profile

• High school diploma or GED with at least 2 years of experience in guest services, front desk, or a related hospitality role, OR a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field.
• Strong interpersonal and communication skills with a focus on integrity and teamwork.
• Ability to lead, influence, and motivate staff while upholding service excellence.

Required skills