Account Manager – Hospitality

About the role

We are looking for a proactive Account Manager to serve as the primary point of contact for our hospitality clients. You will build long‑term relationships, ensure successful delivery of our solutions, and act as a trusted advisor to key stakeholders.

Key responsibilities

• Serve as the main liaison for assigned hospitality accounts, handling inquiries via email, phone, and online presentations.
• Develop trusted advisor relationships with customers, executive sponsors, and internal teams.
• Coordinate onboarding, integration, and ongoing support with the Sales and Invoice departments.
• Monitor product usage, forecast account metrics, and communicate progress of initiatives to management.
• Provide training, screen‑share sessions, and timely resolution of issues.
• Collaborate with internal teams to simplify operations and add value for clients.

Required profile

• Proven experience in account management or a related client‑facing role.
• Strong communication, presentation, and negotiation abilities.
• Ability to manage multiple projects with attention to detail.
• Self‑motivated, results‑driven, and capable of building relationships with integrity.
• Bachelor’s degree or equivalent work experience.

Required skills

• Microsoft Office Suite
• Google Apps
• Help desk support software
• Channel Manager
• OTA (Online Travel Agency) platforms