Account Manager – BFSI (Bangalore)

About the role

The Account Manager will be the primary point of contact for our BFSI clients in Bangalore. You will understand client needs, ensure satisfaction with our FinTech products, and drive growth and retention through strategic relationship management.

Key responsibilities

• Build and maintain strong, trust‑based relationships with clients, serving as their main point of contact.
• Conduct thorough needs assessments to align product offerings with client business goals.
• Develop deep knowledge of company products and communicate value propositions effectively.
• Identify upselling and cross‑selling opportunities based on evolving client needs.
• Address client inquiries, concerns, and issues promptly, coordinating with internal teams for resolution.
• Act as client advocate, relaying feedback to inform product improvements.
• Proactively manage client renewals to ensure high retention and long‑term partnerships.
• Collaborate with Sales, Product, and Support teams for a seamless client experience.
• Travel frequently to client sites to understand product usage and uncover new opportunities.

Required profile

• 3+ years of account management experience in the FinTech sector (Banking, NBFCs, etc.).
• Strong understanding of financial concepts and industry trends.
• Excellent communication and interpersonal skills with the ability to build rapport.
• Proven problem‑solving ability to address client issues quickly.
• Passion for delivering exceptional client service and exceeding expectations.
• Ability to work collaboratively across teams in a dynamic environment.

Required skills