Account Manager – B2B

About the role

As an Account Manager at Lindström, you will be responsible for managing and developing an assigned portfolio of customers, focusing on long‑term relationships, strong customer experience and profitable business growth. You will understand customers' businesses, requirements and future needs, and work closely with internal teams to deliver relevant solutions.

Key responsibilities

• Manage and develop an assigned portfolio of customers, building trust with key stakeholders and ensuring high satisfaction.
• Identify and develop up‑selling and cross‑selling opportunities, creating account plans to drive revenue and profitability.
• Drive long‑term customer retention by proactively addressing concerns and coordinating with Operations and Service teams.
• Oversee contract renewals, price revisions and commercial negotiations, monitoring revenue and profitability.
• Collaborate with Sales, Operations, Service and other functions to deliver a seamless customer experience.
• Use customer and sales data to monitor portfolio performance, track revenue, profitability and satisfaction, and maintain accurate CRM records.
• Ensure operational delivery meets agreed service standards, quality and timelines, and identify efficiency improvements.

Required profile

• Bachelor's degree in Business Administration, Marketing, Sales or related field (or equivalent experience).
• 3‑5 years of experience in account management, key account management, customer success or sales.
• Willingness to travel regularly to customer locations and work on‑site.
• Proven experience managing an existing customer portfolio, driving revenue growth, up‑selling, cross‑selling and contract renewals.
• Experience with CRM systems and handling customer or sales data.

Required skills

• Strong relationship‑building and stakeholder‑management abilities.
• Customer‑centric approach combined with solid commercial understanding.
• Excellent communication, presentation and negotiation skills.
• Analytical mindset with the ability to use data to support decisions.
• Proactive, solution‑oriented attitude and ability to collaborate across internal teams.