Walk‑In Interview for Merchant Disputes & Chargeback – Bangalore

About the role

Infosys BPM Ltd. is conducting a walk‑in interview for candidates with experience in international merchant card disputes and chargebacks. The role involves handling end‑to‑end dispute processes for major card networks while ensuring compliance and maximizing recovery.

Key responsibilities

• Manage the full dispute and chargeback lifecycle across Visa, Mastercard, American Express and Discover, including triage, validation, and decision making.
• Prepare and submit compelling evidence for representments, pre‑arbitration negotiations and arbitration submissions within network SLAs.
• Collect and package required documentation such as transaction logs, AVS/CVV/3DS data, device/IP signals, delivery proof and customer communications.
• Liaise with merchants, support, risk, finance and acquiring partners to resolve disputes promptly and educate merchants on prevention best practices.
• Maintain reason‑code libraries and SOPs aligned with Visa Claims Resolution and Mastercard Dispute Resolution, ensuring audit‑ready documentation.

Required profile

• Any graduate (full‑time) with 1‑4 years of experience in international merchant card disputes and chargebacks.
• Immediate joiners or candidates able to start within 15 days.
• Flexibility to work any shift; work‑from‑office is mandatory.

Required skills