Walk-in Drive for Merchant Risk Analyst-II – Bangalore

About the role

Infosys BPM is hiring a Merchant Risk Analyst‑II for its Australian Card Disputes & Chargeback domain in Bangalore. The role focuses on managing payment disputes, chargebacks, merchant risk and fraud‑related activities while ensuring compliance with card‑scheme regulations and client policies.

Key responsibilities

• Administer chargeback and direct debit claim processes in line with scheme rules and internal policies.
• Respond to merchant, banking partner and stakeholder enquiries related to disputes.
• Review and investigate transaction disputes, fraud alerts and suspicious activities.
• Monitor merchant transaction activity, escalating potential risks as needed.
• Support risk investigations and periodic merchant reviews.
• Ensure timely responses to payment schemes to maximize recovery and minimize losses.
• Assess merchant activity for risk, compliance and acceptability.
• Collaborate with internal teams and external partners on dispute and fraud matters.
• Contribute to process improvements and operational efficiency initiatives.

Required profile

• Any graduate (full‑time) with 2‑4 years of relevant experience.
• Immediate joiners or candidates with up to 30 days notice period.
• Flexible to work any shift; work‑from‑office is mandatory.
• Prior experience in Australian payment‑card dispute and chargeback processes.

Required skills

• Strong understanding of payment disputes, chargebacks, fraud prevention and risk management.
• Excellent analytical and problem‑solving abilities.
• Effective verbal and written communication.

What we offer

• Opportunity to work with a global leader in business process management.
• Exposure to international payment‑card ecosystems.
• Flexible shift options and a collaborative onsite environment.