Voice Operations Agent
WNS · Gurgaon
Job description
About the role
WNS is seeking motivated individuals to join its Voice Operations team. The role involves handling inbound and outbound voice interactions for a variety of clients, ensuring a high‑quality customer experience across multiple industries.
Key responsibilities
- Manage customer calls following established voice profiles and scripts.
- Provide timely, accurate information while maintaining a courteous and professional tone.
- Adhere to 24/7 shift schedules to meet service level agreements.
Required profile
- Comfortable working with a voice‑profile environment.
- Willingness to work rotating 24/7 shifts.
- Strong customer‑centric attitude and communication skills.
Required skills
- No specific technical skills required.
What we offer
- Opportunity to work in a global Business Process Management environment.
- Flexible shift patterns to accommodate different schedules.
- Career development pathways for graduates and undergraduates.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in India.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 1 month ago
Expires 3 weeks from now
38 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
WNS
Gurgaon
Related job offers
-
Senior Associate Manager – Workforce Management (Capacity)
Agoda Gurgaon -
Telesales Executive
JobTrade Gurgaon -
Customer Service Associate – Gurgaon/Noida
Mahindra First Choice Wheels Ltd Gurgaon -
Customer Support Intern
India Sellers District Ghaziabad -
Voice Calling Executive (Hindi & English)
SoLifeIN Lucknow