Utility Bill Associate – Messaging Support

About the role

You will join Accenture's Customer Support vertical as a Utility Bill Associate focused on messaging channels. In this back‑office position you will handle non‑voice customer interactions (email, web chat) to resolve billing queries, manage escalations and ensure complaints are closed within SLA targets.

Key responsibilities

• Record, diagnose, troubleshoot and resolve or assign incidents related to utility billing.
• Handle customer queries, escalations and complaints through email and chat.
• Close faults and complaints within defined SLA timeframes.
• Perform data‑entry and administrative tasks supporting AI‑driven back‑office processes.
• Maintain accurate documentation of interactions and resolutions.

Required profile

• 1 to 3 years of experience in a utility‑billing or similar back‑office environment.
• Any graduate degree.
• Flexibility to work rotational shifts and adapt to RTO requirements.
• Strong attention to detail and ability to follow predefined guidelines.

Required skills

What we offer

• Opportunity to work with a global professional services leader.
• Exposure to data‑driven back‑office operations supporting AI initiatives.
• Structured training and clear career progression paths.